Help & Support

TourneySquad helps organizers run tournaments without the chaos: registration, divisions, schedules, brackets, and live scoring in one place.

• Create an account and your organization.
• Add a tournament — name, dates, location, sport.
• Define divisions and open registration.
• Generate the schedule and brackets when teams are in.

From your organization dashboard, click Create Tournament and fill in the basics. Choosing a sport (e.g. Pickleball) gives you tailored format suggestions on the next step.

Each tournament has three setup steps: Details, Divisions, and Review. You can return to setup at any time before publishing.

When a tournament is published, teams and players can register through its public page. Approved teams appear in your roster and count against the division's max capacity.

Online payments are handled through Stripe. Refunds can be issued from the team's detail page in your dashboard.

Generate brackets from approved teams once registration closes. Scorekeepers can update games from any device using a private score link — no login required.

For Pickleball mixers, use the Pickleball Rotation / Mixer format to auto-rotate partners and scores across rounds.

TourneySquad sends optional text updates for schedules, score changes, and bracket advancements. Standard SMS keywords apply:

• Reply HELP for support information.
• Reply STOP to unsubscribe. You can re-opt-in any time by replying START.
• Message frequency varies. Msg & data rates may apply.
• Consent to receive SMS is not a condition of purchase or registration.

Your phone number is used only to deliver notifications related to tournaments you've registered for or organize, and is not shared with third parties for marketing.

Update your profile, password, and notification preferences from the Settings page. Organization billing is managed by the org owner.

Forgot your password? Use the password reset flow to receive a recovery link by email.

We typically respond within one business day.

• Email: support@tourneysquad.com
• For billing or refund questions, include the tournament name and the team or registration ID if you have it.